Q & A'S

How does the pricing work?

Our prices depend on what you are having repaired or serviced.  We want to get you back on the road again as quickly as possible.  So we can do this effectively we work on the area that you have called about, if there are other areas that need attention, we can do it for you straight away or book  it in for another time that suits you.

On-Site Call out fee Price: The On-Site call out fee is charged when you are unsure of the problem and your vehicle needs to be diagnosed.  Our call out fee is $84.50 which includes up until the first hour of the labor. This fee is charged during Weekdays between 7am - 7pm.  Surcharges apply for weekends and after hours.

On-Site Set Price: The On-Site Set prices vary depending on what your vehicle requires.  We offer cost effective prices for specific servicing and repairs.  

Do you charge for the time to pick up parts?

If we need to leave the job site to purchase parts, the travel time does not cost you anything.  It is free of charge, we only charge for the time the mechanic is working on your car.

How can I pay?

All On-Site work that is completed requires payment.   We provide a full invoice with every job which includes details of all the work performed together with the price breakdown.  All our prices include GST.  On-Site accepts all major credit cards including American Express, Diners Club and EFTPOS.  Fleetcard and Motorpass is also welcome.
What type of vehicles do we work on?
On- Site Mechanics work on all makes and model vehicles.  This includes all make & model vehicles, 4wd's, Commercial Van's some Trucks & Diesel engines.

What are the On-Site Operating Hours?

On- Site Mechanics work 24 hrs a day, 7 days a week including public holidays. Rain Hail or Shine we can come out to you.  We help to keep you mobile.

How does the On-Site Road Side Assistance work?
For Peace of Mind - On-Site offers a 12 Month Roadside Assistance Membership which allows you to call us at any time for any breakdown.  Enquire now about the convenience of having a membership which also gives youbenefits throughout the year and cheaper rates on all your vehicle's needs.
How is the On-Site team employed?
All On-Site team members are employed and are not contractors.

Are your Motor Mechanics fully qualified?
THe On-Site employees are fully qualified - motor mechanical technicians that specialize in all automotive aspects including Auto Electrical work and are always kept up to date with the new technology on all vehicles.

How does the On-Site Warranty work?
On-Site provides a 12 month warranty on all our workmanship.  Each part that is used for your car has a specific Manufacturer Warranty which may apply. See Warranties and Guarantees for all Parts.
What type of parts are used?
On-Site only uses quality parts from the 2 main distributors here in Australia.  Let us source the best parts for you and do all the price chasing.  We have buying power that saves you money.  We offer the best value in town - we always strive to beat any other mechanic / workshop prices.